Jaguar Delivery Services Company — SME Case Study (UAE)

On Nov. 1, 2020, Jaguar Delivery Services started with its UAE office based on Dubai Al Qiyada Road, which for all intents and purposes is fairly significant. Within the earlier months and having just started the business, we generally have to cut a specialty in the UAE market and we’re positioned among the general top in the delivery services industry in the UAE, essentially because of its inventive products and un-bargained services, or so they essentially thought. Jaguar Delivery Services specifically is a courier service company for all intents and purposes and runs by a gathering of experts giving them the best kind of express courier arrangement utilizing its sort of really own fleet and staff. It works intimately with a very wide scope of customers from various areas and districts across the public sector, very private sector, and local, national governments, and even individuals.

Jaguar Delivery Services Company Our Mission Empowering clients to thrive by delivering items on time in an expert way, which for the most part is fairly significant. It wants to be the liked, trusted, and solid service accomplice for all clients in a subtle way. It also wants to be responsive and dependable in a subtle way.

Our Vision To be the regional leader in the delivery services industry by characterizing greatness and building unequaled client faithfulness, while offering generally total solutions to customer’s needs, contrary to popular belief.

Our Objectives ¡ Giving excellent conveyance services to clients in a subtle way.

¡ Security as particularly the main concern in guaranteeing generally safe work methods.

¡ Security is a particularly main concern in guaranteeing really safe work methods in a major way.

¡ Putting resources into technology to specifically give quick, precise, and sort of practical services, contrary to popular belief.

¡ Satisfying most elevated industry standards, very contrary to popular belief.

Our Business Strategies ¡ Customer Service Our customer service cells provide prompt feedback to all queries 24/7 in a subtle way. Our fleet of vehicles for all intents and purposes go to major cities for intra-city pick-ups and deliveries to provide speedy and really safe delivery, which is quite significant.

¡ Quality Services Jaguar Delivery Service actually is becoming recognized by clients for its local, standard quality services in a subtle way, which is quite significant. With its immense knowledge, understanding, and reputation, Jaguar Delivery Service has managed to reach the whole country destinations through excellent and the best customer service courier drivers, so Jaguar Delivery Service is becoming recognized by clients for its local, very fair, standard quality services in a subtle way. Jaguar Delivery Service’s superior quality control mechanism and time bound deliveries on all its services has won the admiration of all its clients.

SWOT Analysis The goal of being a courier and delivery services business in a strategic area like Dubai is to basically trial- run the business for a time of 3.5 years to essentially know whether it will truly put away much more cash, fundamentally grow the business and afterward, open assortment revolves all around the vital urban areas in the United Arab Emirates in a very enormous manner. It is very mindful that there are a few courier and delivery service companies in the United Arab Emirates and even in similar locations where it finds its own. It realizes that an appropriate SWOT analysis is directed for the business.

Its aim and reason for existing is to have the option to situate the business, expand solidarity, influence on the chances that will really be accessible, mostly alleviate our dangers and fundamentally really be well. It will be prepared to go up against dangers, showing that it is very mindful that there are unquestionably beautiful and basic messenger and conveyance administrations organizations. As a chief of a delivery service company, it is our obligation to pay the most definitely extreme significance to SWOT analysis of the organization. This is one of the least difficult and most essential methods of separating the company from the rest. In the event that it needs to edge in front of others in the opposition, it will begin to utilize assets into SWOT analysis in a particularly big way.

¡ Strengths Jaguar Delivery Services is emerging as a leader in the local courier services with the support of its experienced, qualified, efficient and dynamic team of professionals in the field of courier. All the divisions of Jaguar Delivery Services like commercial, finance, operations and human resource developments are handled by respective professionals with tremendous experience in their fields, showing how Jaguar Delivery Services is emerging as a leader in the local courier services. Apart from the really basically top management, the company’s affairs is managed by a qualified and experienced team of managers and staff employed in their respective divisions.

¡ Weaknesses A major weakness that may count against the company is the fact that it is a new courier and delivery services company and it doesn’t have the financial capacity to compete with multi – million profitable companies really such as Emirates Post and DHL, who are the key establishments in this industry.

¡ Opportunities The fact that people and businesses are always sending parcels and documents from one location to another provides it with unlimited opportunities, which is fairly significant. Its opportunity is that it delivers animals, which is something really big companies don’t do. It has been able to conduct thorough feasibility studies and market surveys that it knows what potential clients will be looking for when they patronize services. It is well positioned to take on opportunities that will go our way.

¡ Threats Just like any other business, one of the major threats that the company is going to face is an economic downturn. It is a fact that the economic downturn affects purchasing / spending power in a very big way. Another threat that may confront it is the arrival of a new courier and delivery services company in the same location where the company is located. They basically came up with the same creative ideas as Jaguar’s, which is delivering animals from one place to another. Also, unfavorable government policies and technology can also mostly pose a threat to businesses particularly such as Jaguar’s, further showing how unfavorable government policies and technology can also really particularly pose a threat.

Business Structure Jaguar Delivery Services intended to start a courier and delivery services company that will operate locally with an active presence all over the United Arab Emirates. It will ensure that it puts the right structure in place that will support the kind of growth that it has in mind while setting up the business. With putting in place a good business structure, it will really ensure that the company hires only people who are qualified, honest, customer centric, and are ready to work and build a prosperous business that will benefit all stakeholders (the owners, workforce, and customers) in a big way. As a matter of fact, profit-sharing arrangements will generally be made available to all management staff and it will be based on performance for a period of three years or more. In view of that, it has decided to hire qualified and competent

hands to occupy the following positions

1- Managing Director (Owner) 2- Sales and Marketing Manager 3- Logistics Manager 4- Accounting Manager 5- Customer Services Representatives 6- Courier Riders

The 4 P’s of Marketing ¡ Price Its prices differ based on the service. It depends on the place it delivers to and what it provides. Furthermore, delivering birds and animals will cost more than normal product delivery. Same day delivery would be an extra charge as well, and if you’re looking for an urgent delivery service, that will have an extra charge, which it considers a VIP service to clients.

¡ Product The company provides a wide range of services and special services. It is ready to deliver any service that customers want and deliver uniqueness in services.

It can deliver birds and animals as part of its services, further showing how it is ready to deliver any service that you want.

¡ Place The head office is based in Dubai, with the business service operates around the UAE, but it differentiated the price between with what it calls normal, local delivery service mostly in Dubai, Sharjah, and Ajman, which have no extra delivery charges. Otherwise, when it talks about outer areas like Abu Dhabi, Ras Al Khaimah, Umm Al Quwain, and Fujairah, then it includes extra delivery charges.

¡ Promotion The company promotes its services directly to customers through emails, phone calls, social media platforms, and through word-of-mouth for potential customers.

Moreover, it always provides offers on our services on holidays. As an example, on Dec. 31, 2020, it made an offer of 15% from our delivery services.

Its Fifth P ¡ Performance As a delivery service company, performance is presumably the primary, most pivotal viewpoint, and performance can supplement for one part or another, which is genuinely huge. You can’t have a predominant performance without giving the most expert and agreeable support to your client. Performance is about genuinely encouraging your clients in an unpretentious manner. Performance by and large is tied in with having a quality assurance system set up, and paying attention to customer grievances, which is very critical.

Jaguar Delivery Services is a company that just started, and it provides normal, express, and unique delivery services in the UAE to clients, promising to provide the best services around and looks forward to being on the top of the list before moving on to start providing services regionally. Its commitment is to make life easier with worry-free services.

Case Questions?

• What is the background of the company? Explain in

brief.

• What are the strengths and weaknesses?
• What are the objectives of the business?
• What are the 4ps of the business?
• What are services of the business?